As a company, our number one priority is 100% customer satisfaction in service and product. But the question came about: How will others come to know this about our company? We needed to ask you, the customer: How did we do?
The feedback has been incredible. Across a network of 40 locations, spanning across the northeast from New Hampshire to Virginia, we received thousands of replies from customers like you about their experiences. Thanks to you, others can now read about your experiences and make a confident decision in renting formal wear.
The sales woman, Kelly was pleasure to deal with.
Janice made a stressful time for RJ a nice experience. RJ really had a great time at the event “Night to Shine”
The personnel were friendly and was very pleased with the selection and quality of tuxedos provided by Sarnos.
Carol was the best!
Abbi took care of all our needs. Prompt service and a clean office. Very professional! Highly recommend!!!
The suits for the Pambianco wedding were comfortable and looked great!
But had to return shirt because it was to small and also the pants because we were given the wrong ones.
…in helping us all with giving us a break on the cost. Can’t thank you enough for your support. Thank you the rossis
The staff at Sarno were incredibly professional and accurate with measurements. They were very specific with our needs and offered several options that weren’t considered previously. Thank you.
All as good. My only dislike is that I found out your competition in the area offers discounted tuxedos for attending charity balls at a much lesser price. I have several events that I need to attend that are black tie, and will probably use the other company, as the cost is under $100 for a full tuxedo rental.
…with all the attention to detail with the fitting. Sammy looks forward to his night to shine every year with Parker Hill Church. Awesome service. Thank you
Workers help accommodate any last minute changes we needed. Thank you for everything
… on me even though a group of guys came in unexpectedly (He politely asked them to wait) along with a couple of returns. He never rushed through my fitting and gave me all the time I needed
CJ was extremely helpful. He was very knowledgeable and gave great insight into the process of picking the perfect tuxes for our wedding.
… and absolutely went above and beyond to make our experience great.
The gentleman that helped me was very professional and I got the perfect fit. The price was good and I would gladly refer this place to someone in need of a suit.
We did have sizing problems at first but they were quick to fix everything!
Thank you to Stacey.
Great service, great tailoring.
Jim greeted us as soon as we walked in. He walked us through the entire process, was patient, and even gave suggestions. His knowledge about the tuxes was such a breath of fresh air. We just know he is going to make our wedding exactly what we envision. We will be referring/using Dante for any future events!
We search around for the perfect color burgundy tux. We bought it instead of renting it. Pricing was amazing. the best part was having multiple locations that the groomsmen could access and pick up their tuxes and measurements.
We worked with Pete.
This is the 3rd time thank you for helping us again
Keith was awesome
Awesome place. Very fast turnaround and old school professional tailoring. I’m a hard to fit guy and my tux fit perfectly on first try. Highly recommend!
Extremely helpful, friendly
Mark is super helpful and knowledgeable.
Quick & easy.
The suit looked and fit perfectly. This is my second time using Sarno. I can’t find a single thing wrong. Keep up the good work.
Outstanding service! Chris in Smithtown and Mark in Farmingdale were extremely helpful and accommodating. I would definitely recommend them to anyone. 5 stars all the way.
Staff was on point with every step of the process.
I would tell everyone that needs a tux to go to him.
The response at the event where I wore the tux excellent. ???
and talking with them
Not time consuming, clean and organized environment.
Salesmen were experienced and extremely helpful when decision making. I would most definitely recommend.
It was a great experience….nice professional and also had some good laughs while doing our fitting.
He was able to assist me and my son with selecting the perfect tux and provided great suggestions. His customer service is superb. I will definitely return for any future rentals.
Our first visit with Mark was fantastic. He was very cordial and professional and really payed close attention to the needs of the Bride and Groom. He has a great personality! Thanks Mark! Jay and I look forward to our next visit! Jason Perry and Kat Shimkus
Mark was wonderful! Everything was perfect!
And during pick up, the young women were super helpful & friendly. They even took a pic of my son in his suit!!
The salesperson was very helpful in picking out the suit. The service was fast, friendly, and professional.
when I screwed up about an hour before my event. Thank you again!!
and the rentals are always on point. Great job every time
The gentleman felt like a friend. Real cool guy.
all smooth as silk. Great knowledgeable & friendly staff.
words can not do justice with how amazing and smooth they made the entire experience and the tuxedos were perfect.
Staff was so helpful. Also the rental price was fantastic. Thank you
Our first appointment at the Stroud Mall location went so smooth and it was quite enjoyable! Looking forward to working with her!
There were minor hiccups but overall everyone felt good in their suits and the experience top to bottom was great!
The staff at the Ledgewood store was wonderful. Thanks for everything!
Aside from the Tux being sent to the wrong store and no parking at the Metuchen store, everything went rather well. I expected the tux to be delivered to where I was fitted. So when I was told to pickup the tux in Somerville, I was not happy given the traffic on 287 and residual roads at Christmas. Tux arrived at the proper store after a 3 day del
It was a pleasure to deal with you.
Because of the great job Sarno did with our tuxedos it was one less thing to worry about and my groomsmen and I all looked incredible. Thank you so much!
They treat you like family. Everyone I seen walk in walked out with a smile.
about our Sarno experience. Will definitely recommend!
We’ll be back again for sure!
there was a little miss measurement with the pants.
What more can you ask for!
but you should give us more time to return the tuxedos. At least 2 days
But take American express
I would recommend your company to anyone.
The fitting was done great as evidenced by the way my Tuxedo fit. And, everything was on schedule, I was told that on Wednesday afternoon I could pick up my Tuxedo, walked in, tried my Tux on and I was ready to go. All and all a great experience. Thanks!
Mark and his staff were extremely helpful and professional. 10/10 service and quality. Thank you so much !
They matched the bridesmaids dresses so well
That’s why we keep going back to Sarno’s. Thank you for another great job.
The staff was very nice and they were very helpful when I needed a suit in a short notice.
Staff was extremely helpful and accommodating!
at the store in Wilkes Barre did an amazing job but the tux overall didn’t reach my standards for the money I spent. Holes in the pockets and the Fabric in the legs were it was Sowed fell down during the night of dancing
Me, the groom of course nailed it with the velvet black jacket and shoes to match. Thanks Abi
with Sarnos! Jan at the stroudsburg location was so lovely!
By “dressing up” the mannequins I was able to see how the colors would fit which ultimately led to a confidence that the options I chose for my wedding will be perfect. Thank you!
and also the groom and ring bearers! The bow ties went perfect with the color of the tuxedo! Thank you so much sarno for all your help!
I had two problems. One was that I wasn’t notified when my shoes came in, and the other was that both of the cuff links I was supplied with broke. That was very disappointing. Otherwise, I had a good experience.
Suits were well made however we feel there may have been an error in measurements.
1) many stores in the metropolitan area. 2) Great choices of styles to choose from 3) From the first moment of entering the store, me the customer was treated with courteous, professional and the sales person welcomed me with a smile and a can do attitude.
with the quality and fit. Very sharp suits. Would highly recommend! They have a ton of options to choose from.
The tux was good quality and the service was exceptional. I definitely recommend these guys and would use them again.
I emailed her about a promotion I heard about and it was still early on for us to choose the groom/groomsmen outfits, but she said she would be happy to meet with us. She has a lot of energy and eager to make the process easy and fun for you. Another appointment came in but she still managed to answer our questions and show us some color swatches. Thanks!
Very attentive. Was helpful & knowledgeable on the fit I wanted.
1st time using this store. They even gave 3 different shirt sizes to make sure he was happy with the fit. Highly recommend.
The staff is extremely knowledgeable and gave great recommendations. I’ll be sure to come back here should I need to rent a tuxedo in the future.
and he even laughed at my silly jokes. Very professional
I went to an event with over 1000 guests and I was the only one in that particular tux. I received several praises for the tux which I pass on to you folks. 10 Level Service. Greatly appreciated. Will use again.
You don’t mind waiting if you have to, because you are treated with respect and consideration for your wait. The owner is so nice and I like when she remembers who you are. It makes you feel appreciated for the business you bring there.
on one of the shoes, everything else was fine.
the items showed up very fast. I received many complements on my look throughout the evening. Overall it was a pleasant experience.
Rudi is the place to go for formal wear.
Good service. Looked great. No complaints. Thank you.
Carol was very friendly and great to work with. A few of the guys had small fit issues, but they also did not go in to be measured before they had to pick them up so that could have been avoided. One person had a static issue, but everyone else did not. I would recommend for men’s wedding wear.
They were patient and flexible when I had to make changes as well. I highly recommend them! You won’t be disappointed.
Service at Elephant’s Trunk was great, both Robert and Rapheal (I think that was his name) were excellent! Thank you.
Very professional. The associate knew his stuff. Nick was a pleasure to work with. He even made my 93 year old grandfather feel very included in the whole experience. Thank you again guys
I was very pleased with my experience and will highly recommend them to anyone looking for a suit or tux for any occasion.
The wrong size shirt (sleeve length) was ordered by the south side location, which was corrected by the Dickson City locale. Also, the pants came in too large and the correct size reordered.
she went above and beyond to make me look perfect for my son’s wedding. I will highly recommend Dante if anyone needs a tux.
Brandon was exceptional in helping with my needs. He was a total Gentleman throughout the whole process of renting a suit. He truly is an asset to Dante Zeller Tuxedo by Sarno.
The experience was good from the first time we got to the store to pick up drop off and fittings. thank you guys so much
Everyone in my party looked amazing…. I would recommend to anyone..
Staff was top notch. Best experience getting fitted.
My tuxedo fit great, and looked great, got many compliments, thank you!
I recently got married and we rented 7 tuxedos. I never wore a tuxedo and ask for help with the cuff links and bow tie and was shown happily how to put them on. I will recommend Forum Tuxedos by Sarno in Hazlet NJ. Thank you everyone that helped me.
Tux arrived in plenty of time for a few quick alterations. Drop off was a breeze. Thanks!
All the staff I dealt with when ordering picking up the tux and making sure it fit then returning it were courteous.
Thanks so much!!!!
Everything was good except the shoes. The next day it was corrected.
Shoes were uncomfortable (as most tuxedo shoes are) so that’s the only thing that could’ve been better, but they looked good so not a big deal to me.
The lines of communication were always open and any concerns were addressed in a timely manner. Thank you to Rusty for being so pleasant, knowledgeable, and accommodating throughout this process. We highly recommend Dana’s Tuxedos for your rental needs!
Tuxedo looked great.. nice job team hazlet
I got fitted in no time, and I looked pretty sharp.
Not a bad quality tuxedo. Pretty nice for the money, especially with tie and vest and cufflinks and shoes. And the staff were nice and helpful. Unfortunatelyy I’m a guy of slim stature. I get that you can’t make every body type happy and the pants were too long and baggy on me. The rest of the wedding party looked better fitted because most of them are around 6 ft and 180-250. Maybe a slim fit/skinny fit for the thin guys would be a good step. Especially since my weddings in 6 months and I don’t want to look like I’m borrowing my big brother’s pants.
Keith, was extremely friendly and helpful. He was able to make last minute change within minutes of me waiting.
Got two tuxes, Albert (father) & Justin (son. ) Staff was friendly and helpful.
They were great to work with and since my wedding was a success, i will remember them forever.
as Homecoming was semi-formal, but we were accommodated without a problem and my son looked dapper thanks to you!
Replacement items were appropriate and easy to get. Our wedding party looked fantastic.
Not sure if the lady was the owner, but she was very patient, and took her time to find clothing that fits my son, who is very tall, and is very slim. She took her time to find the correct fitting. Most people would have discouraged us, and would have told us to return tomorrow. I am grateful. Thank you Sarno. This s my second time using your services, and I am satisfied. Am I sending this email too soon. I would like to upload a photo after his semi-formal.
Tuxedo fit beautifully. My only complaint was the pants were a little too short but other than that very happy with the tux!
You guys have an amazing team. Thanks
none of the garments fit correctly. Jacket and vest were tight and pants were an inch too short. Jacket was addressed other items were not.
We looked fantastic for the pictures. Your choices of of colors and styles are phenomenal. Thanks again.
She was a breath of fresh air! I only needed a Tuxedo for my God-Daughters sweet sixteen. But I had such an awesome experience made me want to spend more. As long as Janice is working there you have a customer for LIFEi
Excellent service ?? thank you for everything ?
the pants ripped after 5 minutes of wearing the tux. The photographer had us doing 1 pose and then the pants ripped from crotch to ass.
and the knowledge your employees shown. I would definitely rent a tuxedo from use again it was a very nice and pleasant experience
We worked with CJ and he was so helpful! He took the time and helped us put together exactly what we were looking for.
The young woman who works there was second to none. She knew the business 100%. I’ll always use your service because of a great product and even a better worker!!
Pant legs were tight, shirt was very big. Very expensive as well.
for my now husbands and I’s Wedding. Thank you so much for everything!
Most importantly how stunning my husband looked in his suit! Thank you for everything!
The manager was very helpful and understanding.
criticism for being uncomfortable.
We made some last minute changes (the day before) to the tuxes for our wedding. We also picked out the tuxes from a store in another state because we had our wedding in Scranton, but did not live there. They were so nice and called to check in with me and make sure everything was how I wanted it. Couldn’t ask for better service!
for a rental of a suite and I got half of it then days after got the paint because they where the wrong size. Don’t understand that when I was in the store and got measured but it’s what it is so for the inconvenience I should be refunded some money back.
Steve was a rock star in getting me the right tuxedo just in the nick of time. First jacket came in a little too snug for my girth. He sensed that I was uneasy with the fit and came up with a couple of suggestions. Ordered me a new tuxedo and came in perfect. I will refer when asked.
they assisted me to look spectacular I want to thank them
Janis understood all my concerns and addressed them all. I will definitely recommend this business to all my friends. And will certainly be a return customer.
I haven’t rented a tuxedo in a while. It was a very good and easy experience.
The customer service was excellent.
Would definitely go back when the need arises.
I literally think I spent a total of less than 10 minutes making my selection, getting fitted, and having my re-fit check completed. Super easy and no stress at all.
Fitment was smooth and your representative was highly skilled selecting the correct size to try on right away. When it came time to pick up and try on the tux, it was equally as smooth. Thank you to your rep, which sadly I cannot find her name!
Thank you for your knowledgeable and professional service.
Guy upstairs who fitted me was great. Professional, courteous and timely.
and fitted immediately and the girl was super helpful
I thank u for your professionalism. Some of my groomsman were missing cufflinks and dress up buttons. My son’s vest broke which now looking at pictures made all of his pictures look like crap. My other sons waist belt broke. Now, the recording of tuxedos being brought back is fouled up. I think tuxedos should have been avail much earlier to avoid stress.
People are always nice and professional.
Nora Cifuentes and the entire staff were incredibly accommodating and she was instrumental in helping us to pick out the perfect tuxedos for the groom and all the groomsmen and best man. Everyone looked really dapper. We used you for my son’s prom and we will use you all again when my daughter gets married in April of 2020. Thank you all so much
Helpful staff for both fittings. Tux was as expected.
Excellent serve at store level in Scranton.
The ladies got all of our measurements correct. I had a groomsman that waited until 7 days before the wedding to get fitted, and they still accommodated him.
I used your service many times and it was always outstanding, extremely friendly and unbelievably professional. See you soon!!!
Great to work with and very considerate. Good help and a great team all around the board.
AND RECIEVED TUX OUTFIT ON TIME AND ALL FIT JUST FINE . JUST RETURNED THE NEXT DAY.
Your entire team was AWESOME. When my second daughter get married I will make sure that all the groomsman gets their tuxedos at your store. Thanks. You guys are great.
store personal and Taylor kind and professional .will highly recommend and do business again.Thanks
Sales person was very pleasant to deal with.
He is professional, knowledgeable and cordial. He is the reason I will return to Iacobucci ‘s for my formal wear needs.
They showed us how everything worked and delivered and picked up our tuxedos after the event.
Staff was great and knowledgeable. Very helpful. The tuxedos looked fantastic all my groomsmen loved the colors.
Tie – Too difficult to remove at reception. All else OK, except…. One Grooms Tux to be delivered to Whitehall, PA, wasn’t if not for a last minute alteration on another tux, found the delivery while scheculed for Whitehall, was in fact delivered to Scranton. Could have been unforgivable, and if it weren’t for me, it would have screwed up the day. Pay more attention tp the deliveries, as this is critical….
Caused a bit of stress being two days before our wedding and only the groom’s suit was in when we called. The rest got in that afternoon and almost all of the groomsmen and the groom had to exchange for different pieces to fit right. Groomsmen were pretty disappointed and dissatisfied having these issues so close to the day for the price it is to rent. Felt like you should’ve just bought a suit. Maybe get your groomsmen to go super early to allow for more time.
The sizing was perfect. Thank you for a positive experience.
Claire leads an amazing bunch that helped us get the style we envisioned for our wedding day.
We dealt with true professionals and they were willing to do anything to have our suits look perfect. We all looked dressed to the nine! Thank you for everything. Highly recommended.
Everyone is friendly, helpful, and knowledgeable. Tuxedo’s fit great and the service is awesome. Thank you!
The staff was great and the tuxedo fit perfectly. Thanks.
If I ever have to rent a tuxedo again I would definitely contact her directly.
This is why I have been renting my formal wear from here for years!!!
The tux fit great and everyone was commenting on how nice I looked! Very happy with how everything turned out!
We always go to Slade when we need a rental. Always professional and easy to work with!! Thank you
Dorothy was amazing. She was super nice, professional, and a dream to work with.
The personnel at the store in Dickson City were very friendly and very helpful.
but they fixed them very quickly and everything went great,will be calling on you soon again.. thanks again
that Carol provided in the Succasunna store.
Great customer service!
I got measured on Monday, got fitted on Thursday & had my event on Friday.
I wasn’t pleased about how long it took for it to come in. Other than that the price was a little expensive I thought. But everything fit well so it was all good
and would go to the store in Dickson City again, it’s more the overall price of what the suit was. It just seems a bit ridiculous to pay $200 for a suit that you need to have returned by the next day.
I definitely recommend her for future purchases
Worked with CJ and he was absolutely amazing and catered to our every need in a friendly and professional manner.
They all said that the shoes were one of the most comfortable wedding shoes they have ever had. Thank you for making the guys look amazing and my groom looking flawless.
The Alteratilons were very accurate and they even stayed open a little late to accomodate a pick up.
The gentleman that took care of me is a people person.
My overall experience was great. Everything was ready for me on time. The staff was very helpful and made everything go smooth when I had to try on my formal wear.
A few jackets came in and were too small. She really worked with us and made sure all our tuxedos were perfect !!!
He was very professional and pleasant to work with. The reason for 4 stars was there was some problems with some of the fittings but they were resolved. I think because the Michael Kors are a little finer cut you may need the next size. Just that when your getting close to the wedding day your time is limited. Again give thanks to Alex for being so helpful.
Will never go anywhere else.
Couple a little issues like the vest was the wrong size and the jacket had to be reordered, but they were more than accommodating and in the end it was perfect.
Everyone in the Groom’s party looked great, and I couldn’t have been happier! Nice staff and great service made our day easier and that much more special!
Painless and very professional.
and I would recommend Slade by Sarno to anyone looking for a tuxedo.
The young woman that assisted me and my friend for our friends wedding was fabulous!!! 5 Stars ?
and CJ was extremely professional and accommodating. He went above and beyond!!
my suit was received with an obvious stain/ discoloration on the vest. Otherwise, suit looked great and fit perfectly.
Received many compliments on my suit.
Helpful and friendly. Ordered an extra shirt for my father just in case one didn’t fit.
Shannon is the best and cares about her customers. Thank you again
Thanks for helping me look my best on a very special celebration.
Everyone was so helpful especially when we needed to exchange a few pieces the couple days leading up to the wedding.
We were given assistance in selecting our attire for the wedding & those accents that complement the tuxedo. I just made a comment to another member of the wedding and there it was – a pair of shoes. Maybe my words do not do justice to Sarno but I would recommend them to anyone considering a tuxedo. Great people.
I am very happy happy with the tuxedo
The whole process was very easy and the staff took their time to make sure everyone looked amazing!
The associate at the store was the same each time I was there. She was courteous, professional, and attentive.
The whole process was very easy and the staff took their time to make sure everyone looked amazing!
It was seamless especially being very far in Honesdale and calling in the measurements. Well done. Stress free.
and we were all complimented on how good they looked, and in turn making us all look good!
The gentleman who assisted me was knowledgeable efficient and very kind. I was very indecisive and he was a great help. I walked out very excited with what I get.
I cannot thank Courtney and her crew for doing such an amazing job and making sure everything fit perfectly!!
but I believe it should have ready 10 days before wedding, not 3 days before…..We were scrambling until last minute
as it could be all the way adjusted out shirt was a 4X and should’ve been a tall the vest looked terrible when everything was on and the suspenders were broken I had to exchange them for a better pair
Messed up multiple groomsmen tuxes and my fathers tux. Had to send my father to another location to get his pants and jacket and then they sent him back to the original store to pick up other pieces of his outfit.
at the Linden, NJ store made my experience there terrific and I will be going there again in the future.
We had an amazing experience! Thank you Christine for handling our large wedding party and making sure our order was correct!
Suits were in good condition, fit well and the place of pick up was great.
Great people recommend to everyone.
What can I say, Abby came through in a big way again, from accurately sizing half of my groomsmen, sight unseen, to making last minute adjustments for those who “changed” weight. I highly recommend his services for any formal occasion!
how I was the groom and I had to call sat morning bc the 2nd pair of shoes I had were ripped. We noticed the first pair when I was in the store. They gave me a 2nd pair that we didnt check bc the guy went into the back and just grabbed a pair and put them in bag. I called and they dropped off a pair of shoes at the church for me . That showed a lot in my eyes
in case of a problem but everything fit perfect. Staff was great.
to make sure everything was ready for me.
YOU GUYS did amazing!!!! Amazing wedding day seeing my husband all fancy 🙂
This is my 2nd time renting a tux and always TOP shelf in my book. Your staff is always professional and your offerings are plenty and the latest styles. For my son’s wedding you even offered an extra pocket pink handkerchief to make sure I matched the brides dress. Thank You…keep up the great work. Next Tux event…I will be stopping by.
but there were a few issues worth mentioning.
I was definitely put into a tuxedo coat that was too small. I was able to get a size up with plenty of time for the wedding, but the issue was that people in the store seemed to think that the small one was fine (it was not). The lapels were stretching out and not lying normal against the chest because my shoulders were too broad for the smaller sized coat. It was then agreed that once I tried on the next size up that it was a a better fit for me.
I had a total of 7 people (other than myself) who had to come in to try on tuxedos for my wedding. The only day this could happen was the Thursday before the wedding (on Saturday). We had to get multiple exchanges on different articles (coats, shirts, shoes, pants), but luckily these all made it in by Friday afternoon and ended up fitting correctly.
We also had requested suspenders, which were not there on Thursday. We had to have them ordered for us that day. They came in Friday also, but one of the suspenders was a child size and not able to be worn by my father.
Overall everything ended up working out, it was just a bit of an inconvenience with some of these issue that happened.
Excellent as usual thanks Carol for everything. Javier
The professional and friendly staff made the ordering and measurement exceptional.
I would recommend Tuxedo by Sarno just because Carol is affiliated !
The exceptional customer service will forever have me as a customer.
The suits fit all the boys perfectly and we couldn’t have been more happier with the overall experience. We will definitely recommend using them for future events! Thank you for making all the boys look sharp and classic for our wedding day!
Carol was very helpful during the entire process.
would not stay positioned properly. No mechanism for receiving a receipt when tux is returned
My husband shirt was too small and when he had them change shirt it was too small day of wedding and very uncomfortable having to fix it literally every ten minutes. Other then that suits were good.
The team was awesome and very helpful when I tried my tux on in the store. I will definitely get my next tux at Sarno!
The staff was so helpful and knowledgeable. Really appreciate all the help.
Thank you to Arts for working so hard to get the right fit! And thank you for steaming my dress before the wedding! Fantastic customer service!
he is a great down to earth guy who can communicate with all walks of life he and had us in and out in front record time to get in with the bachelor shenanigans.
Staff was friendly personable and professional. thank you
I will definitely return for my next rental. Highly recommend.
and they were not only accommodating but they were also compassionate.
but staff member was not able to pull up my reservation for the wedding I was attending. Manager then tried and was unable but after a while she was able to pull it up. Other than this delay all went very well.
Staff was fantastic. We all ordered our tuxedos well in advance and there were only 5 of us total. They were ready about 2 weeks before the wedding and 4 out of the 5 did not fit and had to be adjusted. The tuxedos that had to be adjusted were not ready until a day or two before the wedding which just caused alot of chaos and anxiety for us. I just felt that they should have been ready sooner and wouldn’t of had to make so many adjustments on almost all of them.
You guys are unreal and I’m grateful to work with such fine people
Haven’t gotten this kind of customer service from any other vendors. Rudi’s is the best.
Excellent service – highly recommended.